Technical support

We offer technical support for either a) our software tools or b) applications running with our tools.

Support ticket types:

Software support: to report bugs and issues with Appbuilder, Nintex and or OutSystems tools. Software support is provided to customers that have current, re paid annual software maintenance.

Application support: report issues & request help with solutions running on test or  production environments that relates to the setup and configuration of solutions. Application support is charged at agreed rates.

Support ticket status:

Normal: we will respond in 24 hrs

Critical: we wili respond the same day, normally within 4 hrs

How soon do you need us to act?

What is the type infrastructure?

Is this a support request to fix a problem, add new features or report a bug.

Please make sure you provide as much detail as possible, here is an example:

Organisation: My Music Company

My details: Joe Cocker

My contact: 0413 122 ABC

Support type: Application support

Support status: Critical

Description of the issue:  We are have an error on the main workflows that loads current user profile details.

Impact of the issue: We have stopped work, we can’t do anything until this is fixed.

Location [add the url]: here is an example …. http://<your site url>/sites/<Site Name>/sitepages/nameofsitepage.aspx

Screen shot of the issue/error/location:  Please send shots of the whole screen, this gives us context, along with the detail errors. [a picture is worth a 1000 words].

Note: Here is alternative support channel, if you don’t like the ‘Help’ widget … just send us an email on ‘’ with all the details.

Click here to create an email support request.

Safe Havens

An integrated system, preventing, identifying and mitigating risks into child abuse in schools.

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