Software releases, email helpdesk, live support
We have structured our business so that, no matter where customers are located, they have direct access to technical and solution support, sales, professional services and management. We’ve found this model ensures that we are responsive to all customer needs – not just technical needs. At Devworkz we don’t believe in only providing “Maintenance” programmes. Customers need constant access to the latest technology and proactive support services to ensure the speedy resolution of technical issues. Our support program provides customers with telephone and online support and most importantly, access to next generation software upgrades. All customers have access to our dedicated support portal to log new issues, manage all existing support issues and search the knowledge base for information relating to any queries. Access to this is provided within your annual Upgrade and Support Program.
With Software Assurance or Premium Support, your organization can access new software releases, email helpdesk, live support, developer licenses and much more.